Most of the items that are shipped domestically will arrive either via UPS or FedEx.
Vixity LLC requires a signature on all packages. Please ensure that there is someone
to receive your order at the address you ship to.
In rare instances, UPS, FedEx or other carriers of choice will use their
discretion and leave packages on porches and doorsteps. By accepting our
policies, you also accept responsibility for packages left by the carrier.
Due to specific weight and size restrictions, some of the products found on
vixity.com may be delivered by a third-party freight company. We do
our best to indicate which items on our site are shipped via freight carrier,
but this information may only be available after the item is ordered.
We strive to ship items as soon as possible. Once an order is placed, our
customer security team will review the order to ensure its validity and that it
is free of fraud. Once this process is completed, which can take up to 72 hours,
and the order is passed
to our warehouse, shipping usually occurs within 24 hours.
Vixity, LLC.
("Vixity") operates the website www.vixity.com; a shopping site
with related services (the "Site"). Vixity respects your privacy and we
want you to be confident in sharing your information with us. This privacy
notice is designed to inform you of the types of information we collect from our
customers, how we use that information, and the circumstances under which we
will share it with third parties. This Privacy Policy is divided into two parts:
(1) terms applicable to all users of Vixity's Site ("All Users"); (2)
terms applicable to consumers who are only browsing or shopping for products and
services on the Site ("Shopping Users").
Cookies:
Vixity does not and cannot use cookies to
retrieve personal information about you from your computer. We collect
certain technical information to insure that our Site is working properly. For
example, when you are browsing, we use your IP address to help diagnose problems
with our servers, and to help administer our Site. Cookies are used to help make
your use of our Site more enjoyable. Vixity creates these cookie files
on your hard drive through your browser and uses them to save information on
your Vixity username, zip code and Site preferences so you can avoid
re-entry of this information each time you visit our Site. Cookies also help us
to deliver content specific to your interests.
IP Address:
Your IP address is also used at times to help identify
you as you browse and to gather broad technical and demographic information on
who uses our Site. We may provide third parties with statistics about our users,
traffic patterns and related Site information. This data is collected from
millions of user visits to our Site each month and does not contain any
personally identifiable information.
Third Party Ad Servers
We may use third-party advertising companies to serve
ads on our behalf. These companies may employ cookies and action tags (also
known as single pixel gifs or web beacons) to measure advertising effectiveness.
Any information that these third parties collect via cookies and action tags is
completely anonymous.
Notification of Changes
If we decide to change our Privacy Policy, we will post
those changes to this Privacy Policy, the homepage of the Site, and other places
we deem appropriate so our users are always aware of what information we
collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users' personally identifiable information in a
manner different from that stated at the time of collection we will notify users
via either email or by posting a notice on the Site for 30 days.
Shopping Users:
This section of the Privacy Policy applies specifically
to Shopping Users and the collection and use of information from Shopping Users.
If you have any further questions, please feel free to contact us at
sales@vixity.com
Zip Code:
In order to use
the total price functionality on our site, (i.e. finding out total price
including the cost of shipping and sales tax) we ask you for your zip code.
Email Address:
If you wish to
register to our website, we require that you provide us with your email address.
Basic Contact Information:
When a visitor
decides to become a registered user, we ask for some basic contact information
(i.e. username, zip code and email address). We use this basic contact
information to facilitate the use of certain features of our Site (e.g. total
price and submission of seller reviews) and to send the user information about
our company. We also use email addresses to communicate occasional offers from
our partners and advertisers.
Complete Contact Information:
For the purpose of
buying products from the site, we collect complete contact information, i.e.
full name, address and phone number as well as credit card number and expiration
date. This information is used by Vixity to validate the user's identity
and to bill the user for services provided by Vixity. All credit card
information is encrypted and, with the exception of our credit card processing
service, is not shared with any third party at any time without your approval.
The credit card processing company may retain, share, store or use personally
identifiable information for their internal purposes.
Use of Personal Information
To contact a user
in response to a customer service question
To process credit
card payments approved in advance by a user.
To share
information about the Site if the user opts in to receive such communications.
To distribute
occasional promotional material from our partners and advertisers if the user
opts in to receive such communications.
To assist law
enforcement or other governmental agencies investigating cases of possible
illegal activities by third parties.
Accessing and Changing your Personal Information
For registered users, you can review your personal
identifiable information by logging in with your email and password and then
clicking on the "My Account" link located at the top right of each page. After
accessing your My Account page, click the links under the General Account
Information section to make changes as necessary.
Please note: Though we store encrypted credit card
information for transactional purposes, we do not display it for review as part
of your online account information. If you would like to review this or any
further information offline, please feel free to contact us.
Returns &
Replacements
All returns must be accompanied by Return Merchandise Authorization
(RMA) number. Please contact our customer service at
888-485-5001 to receive your RMA number before sending your item. Any
return without an RMA number will be refused and returned to you.
You may return most new, unopened items sold within 30 days of delivery for a full
refund, minus a 3% fee to cover the credit card processing charge. If your
return is the result of our error (you received an incorrect or defective item,
etc.) we will cover the cost of return shipping. Please note that you are
responsible for the cost of shipping for returns not due to our error.
If the item you wish to return is opened, you may still return the item, but are
subject to a 15% restocking fee. If the item is beyond the 30-day limit
and/or has been used extensively, it cannot be returned.
Refunds
You should expect to receive your refund within four weeks of giving your package to
the return shipper, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business days). We'll notify
you via e-mail of your refund once we've received and processed the returned
item.